Privacy Policy
Sound Renovation
Last updated: August 18, 2026
Sound Renovation (“Sound Renovation,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have regarding your personal information.
Information We Collect
When you contact us, request an estimate, schedule an appointment, use our website, or hire us for a project, we may collect:
- Contact information – such as your name, mailing address, email address, and phone number.
- Property information – such as the address and details of the property to be inspected or serviced.
- Project information – such as the services requested, project scope, materials, timeline, and how you heard about us.
- Communications – information you provide through website forms, email, telephone calls, text messages, or other communications with us.
- Website usage data – such as pages visited, browser and device information, referring pages, IP address, and approximate location.
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests for information.
- Schedule consultations, inspections, estimates, and appointments.
- Prepare and deliver estimates, proposals, contracts, and invoices.
- Provide roofing, siding, window, door, renovation, and other home improvement services.
- Communicate with you regarding your appointment, estimate, or project.
- Send text messages when you have provided the appropriate consent.
- Register applicable manufacturer or product warranties on your behalf.
- Process payments and maintain business and project records.
- Improve our website, advertising, services, and customer experience.
- Comply with applicable legal, licensing, tax, insurance, and regulatory obligations.
Text Messaging and 10DLC Privacy
If you expressly consent to receive text messages from Sound Renovation, we may use the mobile phone number you provide to send communications related to your inquiry, appointments, estimates, projects, services, and other communications for which you have provided consent.
Mobile phone numbers, SMS opt-in information, and text messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that assist us in delivering text messages or operating our communications systems, but only as reasonably necessary for them to provide services on our behalf.
Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to a message from Sound Renovation. You may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
How We Share Information
We do not sell or rent your personal information. We may share personal information when reasonably necessary to operate our business or provide the services you request, including with:
- Service providers – vendors, suppliers, subcontractors, technology providers, and other companies that help us provide our services or operate our business.
- Manufacturers – when necessary to order products, provide services, or register applicable warranties.
- Financing partners – if you choose to apply for financing in connection with a project.
- Professional advisers – such as accountants, attorneys, insurers, or other advisers when reasonably necessary.
- Legal and regulatory authorities – when disclosure is required by law, regulation, court order, subpoena, or other legal process, or when reasonably necessary to protect our rights, property, customers, or others.
Service providers that receive personal information from us are expected to use that information only as necessary to perform services on our behalf and subject to applicable privacy requirements.
Cookies and Website Analytics
Our website may use cookies, analytics tools, advertising technologies, and similar technologies to understand how visitors interact with our website, improve website performance, measure advertising effectiveness, and provide a better user experience.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain portions of our website.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain project and warranty records, comply with legal, tax, insurance, and regulatory obligations, resolve disputes, and enforce our agreements.
Records relating to communications and consent may also be retained as reasonably necessary to document compliance with applicable requirements.
Your Choices
You may contact Sound Renovation to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and any legal or business record-retention requirements.
You may opt out of text messages at any time by replying STOP. You may opt out of marketing emails by following the unsubscribe instructions included in those communications.
Depending on where you reside, applicable state privacy laws may provide additional rights regarding your personal information. We will process applicable privacy requests in accordance with the laws that apply to us.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, products, or services. Sound Renovation is not responsible for the privacy, security, or information practices of third parties.
We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.
Children’s Privacy
Our website and services are intended for adults seeking construction, renovation, or home improvement services. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, or legal requirements. When we update this policy, we will revise the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact:
Sound Renovation
Website: https://soundrenovationllc.com/
Phone: (203) 838-2128
Address: 10 S Smith St Norwalk, CT
